Order processing
GOLDPEAK confirms product availability, payment status and delivery details before dispatch. Orders paid by bank transfer remain pending until the payment is confirmed. A customer may be contacted where an address, telephone number or product selection needs clarification.
Delivery charges and estimates
The delivery options and charges available for an address are displayed during checkout. Any delivery date or time is an estimate rather than a guarantee because carrier capacity, destination, weather, access restrictions and public holidays can affect transit.
Receiving your order
Please provide an active telephone number and a complete address. The recipient may be asked to confirm the order or provide identification. Inspect the outer packaging on delivery and report visible damage, a missing item or an incorrect product to GOLDPEAK as soon as possible.
Failed delivery and address changes
Contact support promptly when an address must be corrected. A change may not be possible after dispatch. Extra carrier charges may apply where delivery fails because the address is incomplete, the recipient is unavailable or access cannot be obtained.
Store collection
Where collection is arranged, wait for confirmation that the order is ready before travelling to the selected store. Bring the order information and any identification requested by the store team.